Opportunity Detection
Every call reveals intent. VoiceStack identifies and flags revenue opportunities so no booking, treatment, or follow-up is missed.
Trusted by
1500+ Healthcare Practices
The Hidden Chances
Many practices handle hundreds of calls daily, yet valuable opportunities remain hidden inside those conversations.
The Real Opportunity Detection Challenges
01.
The front desk focuses on answering, not identifying intent.
02.
New patient inquiries are not tagged or prioritized.
03.
Treatment interest is buried in free-text notes.
04.
Follow-up opportunities depend on the team member’s memory.
05.
No visibility into calls that indicate high-value intent.
Industry-Specific Challenges
Dental
- Calls about implants and aligners show strong treatment intent, but often go untracked and unconverted.
- Cosmetic treatment interest is clearly expressed, yet rarely followed up on or booked.
Physical Therapy
- Patients ask about packages and pricing, but this intent is lost after the call.
- Long-term treatment discussions happen early, then drop off without follow-up.
Optometry
- Interest in premium lenses and add-ons is voiced, but not captured for action.
- Procedure inquiries signal upsell potential, yet remain undocumented.
Veterinary
- Pet owners ask about diagnostics and treatments, showing readiness that is often missed.
- Procedure-related questions carry intent but fail to convert without tracking.
The Outcome Without opportunity detection, practices miss follow-ups, lose revenue, and overlook early signs of patient dissatisfaction.
VoiceStack Opportunity Detection: Built for Real Healthcare Workflows
Real-time insight into every call to uncover leads, upsell opportunities, and churn risks, turning conversations into clear actions.
New Patient Lead Detection
Identifies first-time callers and flags unbooked inquiries as follow-up opportunities.
Revenue Opportunity Signals
Captures interest in additional services, treatments, or products mentioned during calls.
Specialty and Service Classification
Automatically classifies calls by specialty and service line for better visibility and routing.
Opportunity Records
Provides clear context for each opportunity, including contact details, context, value, and status.
Follow-Up Suggestions
When configured, AI recommends emails, tasks, or manager outreach based on the opportunity type, helping team members take timely action.
Opportunity Pipeline View
Tracks opportunities from first call to conversion, giving visibility into what converts and what stalls.
Stuart McGuiggan CRO
“VoiceStack helps us prioritize calls, identifying emergencies and patients seeking specific treatments. This allowed us to follow up quickly, securing over $100,000 in treatment. The AI call transcription also supports staff training, letting us review calls, provide guidance, and improve processes, enhancing both team performance and patient care across the practice.”
How Opportunity Detection Works
Every call is analyzed, opportunities identified, and actions tracked.
STEP 01
Patient Calls the Office
With state-of-the-art voice recognition, VoiceStack transcribes the call in real time.
02
Call Understood by AI
03
Opportunity Identified
04
Opportunity Logged and Alerted
05
Follow Up and Track
Benefits for Healthcare Practices of All Sizes
Operational Efficiency
- High-value calls are clearly surfaced, giving teams instant visibility into the opportunities that matter most.
- Manual call reviews and note-taking are eliminated, freeing team members to focus on patient engagement.
- Follow-ups are automatically prioritized based on patient intent, not guesswork.
- Revenue leakage is reduced by ensuring every qualified inquiry is tracked and acted on.
Patient Experience
- Urgent needs are identified faster, enabling quicker and more appropriate responses.
- Follow-ups are relevant to the patient’s actual questions, not generic callbacks.
- Treatment-related questions are handled with better context, improving confidence and clarity.
- Repeat calls decrease as patient intent is captured and addressed the first time.
Multi-Location Groups
- Opportunity detection is standardized across all locations for consistent outcomes.
- Leadership gains central visibility into lead volume and opportunity flow.
- Calls are tagged consistently across locations, enabling reliable reporting.
- Forecasting improves as opportunity data is unified across the practic
Industry-Specific Opportunity Use Cases
Dental
Opportunity Tracking
- Implant, orthodontic, or cosmetic inquiries that do not schedule are flagged for follow-up.
- Emergency or urgent care intent is captured and prioritized.
Outcome More high-value procedures scheduled and fewer missed treatment opportunities.
Physical Therapy
Opportunity Tracking
- Evaluation and first visit inquiries that do not convert are flagged as leads.
- Pain escalation or interest in extended care plans is captured.
Outcome Higher evaluation bookings, better plan upgrades, and reduced patient drop-off.
Optometry
Opportunity Tracking
- Exam inquiries that do not schedule are flagged for follow-up.
- Interest in eyewear or premium lenses is captured as sales intent.
Outcome More exams booked, increased optical revenue, and faster care delivery.
Veterinary
Opportunity Tracking
- Emergency and procedure inquiries that do not result in a booking are flagged as opportunities.
- New pet intake and multi-pet interest are captured for follow-up.
Outcome More clients acquired, higher service utilization, and stronger client loyalty.
Seamless PMS Integration
VoiceStack’s Opportunity Detection integrates seamlessly with your existing systems to turn every patient interaction into actionable insight.
VoiceStack connects opportunity detection directly to your PMS, so call intent is never lost.
Links opportunities to existing patient records or creates new prospect entries.
Aligns call insights with appointments, treatments, and follow-ups.
Keeps opportunity context visible across teams and workflows.
Tim Hill CEO
“With VoiceStack, we now have complete visibility into every call, making it easy to track call quality, patient satisfaction, and booking outcomes. We can analyze performance at both the practice and enterprise level, see results by campaign, and measure how well we convert potential patients. It’s an incredible tool for data-driven growth.”
Analytics That Drive Better Decisions
Track
The volume of detected opportunities by location, specialty, or service line to see where patient interest is highest.
Compare
Detection patterns across teams or locations to uncover gaps and optimize workflows.
Monitor
Missed high-value calls where intent was detected but not acted on to prevent lost revenue.
Measure
The types of intent identified from calls, from treatment inquiries to new patient interest, for actionable insights.
Measure the flow, optimize the response, and turn every patient interaction into an opportunity.
Frequently Asked Questions
Support:
support@voicestack.comSales:
sales.us@voicestack.com
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